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April 1 – September 30 | 8 am – 8 pm EST | Monday – Friday
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Code of Ethical Business Conduct & Compliance

Our reputation and success is not only dependent upon our conduct but on the conduct and judgement of the individuals and organizations on whom we rely on for products and services that support our organization’s purposes. We have chosen to do business with you because we believe there is a shared commitment for professional and ethical business conduct and practices.

We have zero tolerance for unethical, non-compliant, and criminal conduct by our Employees, Board of Directors, FDRs, and individuals with whom we conduct business. Always remember that what you do matters, regardless of your role with CareFirst Medicare Advantage As FDRs you have the opportunity every day to promote and support an ethical culture by serving all customers with integrity, respecting co-workers, seeking guidance and bringing forth concerns without fear.

We have prepared a Code of Ethical Business Conduct and Compliance for First Tier, Downstream and Related Entities to guide you in making good ethical decisions and complying with applicable federal, state, and local laws, and applicable government health care program requirements.